AI customer support

• Choose Intercom Fin or Zendesk AI when the bot should live in a helpdesk you already pay for. Both are paid listings. Neither China mark is confirmed.
• Choose 扣子 when you will build the agent in ByteDance’s studio and you want the mainland China product. Choose 企业微信 when the customers are already in WeCom.
• Choose Dify or n8n when support is a workflow you assemble, and you may self-host. Choose FastGPT or MaxKB when the job is a knowledge-base Q&A app marked offered in mainland China.
• Keep the last reply for a person when the question is a refund, an account, or anything the help article does not actually say.

Eight listings. Two are paid helpdesk products. Four are marked offered in mainland China. Two are self-hostable workflows.

• Agents·Paid

  Intercom Fin

  Intercom's AI customer agent that answers support questions from your help content.

  Mainland China: not confirmed

  View listing

  Open this for Intercom’s customer agent that answers from your help content. The index marks it paid. Mainland China access is not confirmed.

• Agents·Paid

  Zendesk AI

  AI features inside Zendesk for ticket assist and bots, sold with Zendesk plans.

  Mainland China: not confirmed

  View listing

  Open this for ticket assist and bots inside Zendesk, sold with Zendesk plans. Mainland China access is not confirmed.

• Agents·Free tierEditor's pick

  Coze

  ByteDance's studio for agents and workflows. The mainland China product is 扣子 at coze.cn; coze.com is the international site.

  Mainland China: offered

  View listing

  Open this for ByteDance’s agent and workflow studio when you will build the bot. The mainland China product is 扣子, and the listing is marked offered.

• Agents·Source-available

  Dify

  Platform for agent workflows and retrieval apps. A source-available edition can be self-hosted, and Dify also sells a hosted cloud.

  Mainland China: not confirmed

  View listing

  Open this for agent workflows and retrieval over your own material. A source-available edition can be self-hosted. The hosted site’s China mark is not confirmed.

• Agents·Source-available

  FastGPT

  Open-source knowledge-base RAG platform popular with mainland Chinese teams.

  Mainland China: offered

  View listing

  Open this for a source-available knowledge-base and RAG app marked offered in mainland China. The listing does not call it a helpdesk.

• Agents·Source-available

  MaxKB

  Open-source knowledge base Q&A system aimed at enterprise mainland deployments.

  Mainland China: offered

  View listing

  Open this for an open-source knowledge-base Q&A system aimed at mainland enterprise deployment. It is source-available and marked offered.

• Productivity·Free tier

  WeCom AI

  企业微信智能助手

  Tencent WeCom AI helpers for customer and internal workplace scenarios in mainland China.

  Mainland China: offered

  View listing

  Open this for Tencent WeCom helpers aimed at customer and internal workplace scenarios in mainland China. The listing is marked offered.

• Agents·Source-available

  n8n

  Workflow tool used to connect AI models to other apps. The source can be self-hosted under n8n's Sustainable Use License, and n8n sells a cloud.

  Mainland China: not confirmed

  View listing

  Open this to connect a model to the other apps in a support workflow. The source can be self-hosted, and n8n sells a cloud. The hosted site is not confirmed for mainland China.

• n8n vs Dify

  When support is a workflow you assemble: connect models to other apps, or agent workflows and retrieval. Neither hosted site is confirmed for mainland China.

• AI automation and agents

  The wider workflow page, including Bardeen, Activepieces, and Browser Use.

• AI tools for mainland China

  扣子 is on that twelve-card page. FastGPT, MaxKB, and 企业微信 are on the China filter.

• n8n vs Dify

  Connect models to other apps, or build retrieval workflows. Both hosted sites are unconfirmed for mainland China.

• Which listings are a helpdesk, and which are a kit?

  Intercom Fin and Zendesk AI are the helpdesk listings: answers from help content, or ticket assist and bots. 扣子, Dify, n8n, FastGPT, and MaxKB are studios, workflows, or knowledge-base apps you assemble. 企业微信 is a workplace assistant for customer and internal scenarios.

• What is offered in mainland China?

  扣子, FastGPT, MaxKB, and 企业微信 are marked offered. Intercom Fin, Zendesk AI, Dify, and n8n are not confirmed. Self-hosting Dify or n8n does not confirm that the vendor’s hosted site is offered.

• Which ones are paid only?

  Intercom Fin and Zendesk AI are paid in the index. 扣子 and 企业微信 are freemium. Dify, n8n, FastGPT, and MaxKB are source-available. A source-available edition can still need a model you pay for separately. The index does not store that bill.

• Does FastGPT include a ticket queue?

  The listing calls it a knowledge-base RAG platform, not a ticket queue. MaxKB is a knowledge-base Q&A system. If the job is tickets inside a helpdesk, start with Zendesk AI. If the job is answers from documents, start with the knowledge-base listings.

• Will this page say how many tickets a bot closes?

  No. The index has no deflection rate, no accuracy score, and no claim that a bot should answer billing questions alone. Those figures are not fields in the seed.

NavBoth is a directory of public products already in the index. These pages help you choose a listing. The product itself runs on the vendor’s site. Mainland China marks come from public offers reviewed with the seed; they are not a live connection test. No listing on these pages has a paid badge. Names belong to their owners.

Handoff rules, data-processing terms, and which help-center articles a bot may quote stay on the vendor’s site. This page only lines up listings that already describe support, tickets, a knowledge base, or a workflow.

Full note